CRM Technologies

A full range of services is provided, starting with the selection of the system, preparation of technical specifications, ending with the implementation, customization to customer requirements, staff training and technical support: 1. Implementation of CRM systems. 2. Creation of professional call processing centers, contact centers (call-centers). 3. Creation of corporate and office telephony. 4. Implementation of IVR class systems, development of voice menus for IVR. 5. Implementation and support of integrated call center management systems (Workforce Optimization), including a subsystem of automation of labor resources management (Workforce Management). 6. Sale of equipment for IP telephony 7. Technical support and modernization of existing contact centers (call-centers), corporate telephony, IVR systems.