HTP KR and Daejeon Contact Center Association Sign an MoU

High Technology Park of the Kyrgyz Republic and Daejeon Contact Center Association Sign Memorandum of Cooperation

The agreement aims to develop the contact center industry, promote the adoption of artificial intelligence technologies, train qualified professionals, and expand cooperation with Korean companies.

Bishkek, October 19, 2026. A meeting was held between representatives of the High Technology Park of the Kyrgyz Republic and a delegation from the Republic of Korea to discuss the development of technological cooperation, the training of qualified professionals, and opportunities for Korean companies to enter the Kyrgyz market.

The key outcome of the meeting was the signing of a Memorandum of Cooperation between the High Technology Park of the Kyrgyz Republic and the Daejeon Contact Center Association. The document outlines the main areas of cooperation in digital services, the adoption of innovative technologies, and human capital development.

Representatives of Korean Companies Discuss Cooperation Opportunities with HTP KR

The delegation from the Republic of Korea included representatives of companies and organizations operating in various business and technology sectors:

• Park Nam Gu — Chairman of the Daejeon Contact Center Association;
• Cho Young Woo — Senior Managing Director of KM Loss Adjusting;
• Kim Hyo Seop — Managing Director of Global NEOM;
• Choi Yoon Jung — Team Leader at TPS;
• Oh Hae Ryung — Head of Division at Incubus;
• Park Won Nae — Executive Vice President of the Future Strategy Division at KS Korea Employment Information (KSJOB);
• Zhumagul Daminova — HR Specialist.

During the meeting, the parties explored opportunities to expand the presence of Korean businesses in Kyrgyzstan, develop the contact center industry, and create conditions for training professionals who meet the requirements of the international labor market.

Particular attention was paid to cooperation among technology companies, educational initiatives, and potential employers, as well as opportunities to leverage the infrastructure and ecosystem of HTP KR to further strengthen collaboration.

Development of the Contact Center Industry and Adoption of Artificial Intelligence

One of the central topics of the discussions was the development of the contact center industry in the Kyrgyz Republic and the application of modern digital solutions to improve operational efficiency.

Representatives of the Korean delegation shared their practical experience in organizing workflows, recruiting personnel, and managing teams. In particular, they discussed challenges identified by companies over three years of operations and potential approaches to improving recruitment and human resource management practices.

Special attention was given to the adoption of artificial intelligence (AI) technologies capable of automating certain workflows, increasing productivity, and reducing language barriers in specific tasks.

The participants also explored the potential of AI solutions in supporting the expansion of contact center workforces. It was noted that the use of such technologies could reduce Korean language proficiency requirements for certain categories of employees. However, language skills, an understanding of Korean business culture, and the ability to manage international teams remain essential for supervisors and managers.

Training Qualified Professionals and Developing Human Capital

Another important area of discussion was workforce development for Korean companies, particularly in the contact center and digital services sectors.

Delegation representatives emphasized that professional competency requirements vary depending on specific positions and responsibilities. In addition to technical skills, proficiency in Korean and English, written communication skills, and the ability to work effectively in an international environment are highly valued.

For managerial positions, particular importance is attached to leadership qualities, an understanding of Korean corporate culture, and the ability to establish effective working relationships with employees in Kyrgyzstan.

During the discussions, representatives of Korean companies expressed their willingness to independently organize training and professional development programs for local specialists based on employers' needs.

The Korean delegation also expressed interest in expanding cooperation beyond the High Technology Park to include other government organizations in the Kyrgyz Republic.

HTP KR and Daejeon Contact Center Association Sign Memorandum of Cooperation

The central event of the meeting was the signing ceremony of the Memorandum of Cooperation between the High Technology Park of the Kyrgyz Republic and the Daejeon Contact Center Association.

The memorandum aims to establish long-term cooperation in the following priority areas:

• Development of the contact center industry — expanding cooperation opportunities and facilitating the exchange of expertise in contact center operations and management.
• Adoption of artificial intelligence technologies — supporting the application of AI solutions to optimize business processes and improve the efficiency of digital services.
• Training qualified professionals — developing the professional competencies of local specialists in line with the needs of Korean companies.
• Supporting Korean companies entering the Kyrgyz market — strengthening business connections and facilitating partnerships with stakeholders in the local technology ecosystem.

The signing of the memorandum establishes a foundation for continued dialogue and the development of joint initiatives in the identified areas.

Prospects for Kyrgyz-Korean Technological Cooperation

Strengthening cooperation with the Daejeon Contact Center Association creates additional opportunities to develop business ties between the technology ecosystems of Kyrgyzstan and the Republic of Korea.

Collaboration in the contact center industry, artificial intelligence, and professional training has the potential to contribute to the development of export-oriented digital services, enhance the qualifications of local professionals, and expand opportunities for international businesses in Kyrgyzstan.

For the High Technology Park of the Kyrgyz Republic, international partnerships represent an important area of activity aimed at developing the national IT industry, strengthening ties with foreign technology companies, and promoting Kyrgyzstan as an attractive destination for digital services operations.

The signing of the memorandum with the Daejeon Contact Center Association marks another step toward expanding HTP KR's international cooperation and establishing the conditions for joint projects with representatives of the Korean business community.